The short version
- Plans are one-time purchases. They do not renew by themselves.
- Sorex is a digital service that starts right after your payment is confirmed.
- Because of that, a plan that is already running is not refundable, except in the cases below.
When you get a refund (or your time back)
- You paid, but your plan was never activated and we can’t fix it within 48 hours of your message: full refund.
- You paid twice for the same order, or paid more than the price: we refund the extra amount.
- Sorex was unavailable for more than 48 hours in total while your plan was running: we add the lost time to your plan, or refund the unused part if you prefer.
- We end your plan early and it was not your fault: we refund the unused time.
- Your legal rights: if you live in the EU/EEA or another place where you have a legal right to cancel a purchase, that right stays. See the next section.
Right of withdrawal (EU/EEA consumers)
You normally have 14 days to cancel an online purchase. When you pay, you ask us to start the service immediately. If you then cancel within 14 days, you pay for the part of the plan you already used (calculated by time), and we refund the rest. If the service has been fully provided (for example a 1-day plan after the day ended), the right of withdrawal ends, as the law allows when you agreed to this before you paid. You accept this by ticking the box on the payment page.
How refunds are paid
- Payments are made in cryptocurrency, so refunds are sent in the same coin to a wallet address you give us.
- The amount is the euro value you paid (shown on your order), converted at the time of the refund, minus the network fee.
- We send the refund within 14 days of agreeing to it.
How to ask
Email fc.resselling@outlook.de from the address of your account with your order key (it looks like SRX-XXXX-XXXX-XXXX) or the transaction ID, and tell us what went wrong. We answer within 3 working days.
No automatic renewal
We don’t store your wallet, we can’t take money from it, and a plan can’t renew on its own. When a plan ends, nothing is charged. To continue, you buy a new plan.